It is mandatory to fill your visa application form on Visa On Web prior to booking an appointment on TLScontact website. For more information about the visa submission process, click here.

Contact Us

A lot of useful information can be found on the FAQ pages and other pages of the TLScontact website. If you cannot find the answers to your questions, you can contact us by phone.

If you already registered, please prepare your passport number or your TLScontact center reference number (beginning with the capital letter M) before calling us.

The call center can be contacted by:

  • Telephone: +7 495 9958513

  • Available from Monday to Friday, 09:00 to 12:30, 13:30 to 17:00, Moscow time

Attention: Please have your TLScontact reference number or passport number ready prior to speaking with one of our representatives. This can be found on your appointment booking confirmation.

Call center operators will answer your calls about your visa application process in English, Russia, German and French, on the following topics:

  • Location of TLScontact Center

  • Check or change appointment time

  • Verification of passport status (TLScontact has no role in the decision making process, only the Embassy of Belgium in Russia is entitled to decide the result of the visa application)

  • Information about different types of visa eligibility of applicant

  • Information about visa fees

If you would like to send an email or have specific queries about the visa application, you can fill the form